Game Kastle is built upon trust and community with our customers; as such, we value your information and take it seriously. We want you to know how and why we collect information, as well as how we use, share, and protect your information. “Game Kastle” refers to any approved entity that carries our brand, as well as any of our subsidiaries or divisions.
This policy applies to our corporate and franchise retail locations, our corporate and franchise websites (owned or operated by Game Kastle and any of its subsidiaries), as well as any other location we may collect personal information. For simplicity, we will refer to any and all Game Kastle websites as a whole as digital properties from here on out in this document.
We ask that you stay informed and read the policy in its entirety so that you may know how we utilize and protect information collected, and so we operate with your full knowledge and trust.
This policy of course does not apply to the practices or policies of third parties that we do not own or control. If we facilitate access to third party websites, we aim to do so only with those that we trust ourselves and hold the customers with the same high standards. However, we cannot take responsibility for the content, policies, or practices of third party services. We always encourage you to carefully review the privacy policies of any third party services you access and be informed as a customer and s an entity on the internet.
What We Collect
We collect and store information you provide through our digital properties and in our stores.
The information we collect from you includes information such as:
Personal contact details (such as name, address, email address, phone number, title)
Records of correspondence (email, phone, social media, or other platform)
Browsing history and information of how your device has interacted with our digital properties (such as searches, pages accessed)
Information collected automatically as devices interact with our digital properties (such as IP address, potentially device type, other general identification information, and broad geographic information
In certain situations, we may also collect things such as:
Location information (such as when you ask us to tell you about nearby stores or set a preferred store on our website or subsidiary websites)
Demographic and lifestyle information
Your responses to surveys
Information you give us about others (such as for gift lists)
You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store. In these cases, we will only use this information for the specific reason you provide it.
We may also receive information about you from other sources, including third parties with the purpose of assisting us update, asses our records, expand our business, identify new customers, as well as provide products and services that may be of interest to you.
Information collected via automatic online means
We may also collect information about and during your interactions with us, such as type of device being used, browser, IP address, referring URLs, in addition to your browsing behavior while on our digital property.
Game Kastle and subsidiaries use technologies (including items such as cookies or other like technology) to assist with analyzing trends, administering our website(s), track visitors browsing of said website, as well as collect demographic information. This is so we can analyze and best serve our customer base a whole as well as administering our business to the maximum potential. Visitors to our website(s) can control how cookies are used in their own individual browser.
Our digital properties are not designed to respond to “do not track” requests from browsers. However, Game Kastle does not sell rent, nor provide your personal information to third parties (please see sharing section below for further details of how your information may be shared).
Some of our digital properties may collect your location to help you search for one of our stores, or when searching for the best nearby option for you. We may also collect this information when provided in store for the same purposes. Generally, location information is only retained when interacting with our digital property. We also know our customers come from both near and far, and use this information to help us best judge the reach of our business, advertising, as well as get a more whole conceptual understanding of our customer base. For any mobile application to identify your location, you must enable location services through your mobile device’s settings. If you do not want
Our stores use cameras for security and safety purposes, as well as to measure customer traffic and behavior while in our store. Being in our brick & mortar stores is your consent to appear on camera for the state above purposes. This also is concurrent to our Store Photography policy.
Other Content you may choose to provide
Our websites, social media, any other digital presences are publicly accessible; any information provided there publicly will be view-able by the public. While we can remove publicly-visible information from said digital properties upon your request, we cannot guarantee complete removal of all information and/or records online.
How we use the information that we collect
Identifying you on our websites and other subsequent affiliated programs in order to present a customized experience and to maintain your account and the history of it.
– Fulfilling orders and requests for products, services, or information
– Processing refunds, returns, and exchanges
– Tracking and confirming online orders
– Conducting research and analysis
– Interest-based advertising. (This can include targeted internet marketing, emails, social media, and other communications from GK)
You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.
Retention of Information
We will retain your information until your account is deleted from our system or as needed so we can continue to provide services described above, resolve disputes, enforce agreements, and comply with any and all legal obligations.
How We Share Your Information
As stated above, we at Game Kastle do not sell, rent, or provide personal information to third parties outside of the previously-stated social media marketing purposes. We will share your information only in the ways that we describe below. Please note that we may share or combine information among current or future Game Kastle companies, including affiliates and subsidiaries.
We will share your information however to be able to provide the following services to you:
1) Fulfilling orders and delivering packages
2) Sending marketing communications
3) Fulfilling any subscription services
4) Conducting research and analysis
5) With your consent (such as publishing gift lists)
There may be times we will be compelled to share your personal information for legal reasons. An example of these could be we are compelled by court order, regulation, subpoena, or other legal process or proceeding. We also retain the right to share information when we believe it is needed to comply with current or future law, valid government request, or we believe doing so best protects Game Kastle as well as our customers or others.
Another cause to share personal information may be the event of a company merger, corporate sale, acquisition, or dissolution. In this case, we will notify all customers via email (if that information has been collected & retained) as well as notice on our appropriate website(s). This notice would include information of any major company change, as well as your options for personal information in this case.
Protecting your information
Our customers are our community and the most important aspect of our business. As a result, we value your privacy, protection, and trust. To this end, we utilize a variety of measures to protect and safeguard your interactions with us and information provided and/or collected.
We utilize all reasonable means and security measures to protect the personal information retained by us, as well as limiting access to it. We guard the information you provide and that is collected as if it were our own and value the trust placed upon us.
Any of our digital properties utilize safeguards to protect your personal information. Beyond these expectations, we also want to encourage you to do all you can to aid us in this endeavor. Create a strong password and prevent those not authorized to do so from accessing your password and/or computer. If using a shared device, ensure to sign-out of any accounts and do not share your password. Ultimately, we cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.
Protecting the privacy of children
Game Kastle believes in and is committed to protecting children’s privacy, as such, we do not knowingly collect personal information from children under the age of 13 without parental/guardian consent.
Linking to other websites
Our website(s) may at times link to other websites. These outside websites will usually have their own privacy policies; always ensure to review those privacy policies with any website you are visiting.
Our website(s) and marketing may include links to and ways to interact with social media. This includes “widgets” on our website(s), and Facebook interaction buttons. These features and applications may collect information such as IP address, the page being linked to from our website(s), and may utilize cookies while carrying out these functions. Please be aware that your interactions with social media are hosted and maintained by third-party companies (such as Facebook), and as such, are subject to their own privacy policies.
Choices available to you
At any time, you may do the following:
- Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications by indicating to the company you wish to do so
- Update and correct your personal information
- Deactivate your account
- Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why
If you wish to do any of the actions described immediately above, you must let us know by one of these methods:
– Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
– Provide your request and current contact information through one of the contact methods listed under “Contact Us” information provided on our website(s) or other listed material.
Please note: We will do all we can to comply with and honor your requests. If we are able to make your content or information no longer visible on our digital properties, this does not ensure complete or comprehensive removal of said information or content from the internet.
As our business changes, the market changes, and our customer base changes, it may be necessary to update this policy. If we make any major change to this policy, we will notate this fact for an appropriate period on our website(s) prior to those changes taking effect. We may also notify our customers via email if that information has been collected and retained or as such method as appropriate for the scope of any changes. At such time, we would also notify you via the same means any choices you may have in respect to the change.
You may view when this policy was last changed/updated by referring to the publish date at the top of this document.
Contact email: [email protected]