This is our ground-level employee, the basis of our solid foundation. Our Associates are our basic retail staff. Job descriptions, responsibilities, and availability may vary by location.

• Performing transactions
• Customer service
• Community building
• Running events
• Receiving products
• Processing transfers
• Restocking product
• Carries out tasks to maintain store cleanliness
• Exemplifies Game Kastle’s core beliefs and mission
• Other tasks as assigned

This is the next step, an Associate with greater responsibility and purview in their store. They are more responsible for setting an example and should be able to step up as Store Manager when needed. Job descriptions, responsibilities, and availability may vary by location.

• Performing transactions
• Customer service
• Community building
• Running events
• Receiving products
• Processing transfers
• Restocking product
• Carries out tasks to maintain store cleanliness
• Exemplifies Game Kastle’s core beliefs and mission
• Supports the Manager in their duties and takes on Managerial tasks as assigned and needed
• Shows leadership qualities, while setting an example of Game Kastle’s core beliefs and mission
• Other tasks as assigned

This is the leader of the store, the “face” of that location, and responsible for everything that happens in the store. Each Store Manager should act as Small Business Owner, and take ownership of everything that happens in their store, under guidance from Upper Management. Job descriptions, responsibilities, and availability may vary by location.

• Performing transactions
• Providing & managing customer service
• Community building
• Creating & fostering new events
• Managing events
• Responsible for inventory & stock levels
• Act as liaison between the business and customer communities
• Creates and implements programs to increase customer engagement, retention, and ways to bring in new customers
• Responsible for store cleanliness
• Meets all goals and ensures health and profitability of the business
• Keeps all store calendars and digital platforms are up to date
• Updates store Facebook page and marketed appropriately
• Assigns tasks to subordinate employees as needed for the health of the business
• Maintains staffing levels, hires new employees, assesses current employees
• Schedules employees and resources to meet needs of the business
• Orders product in alignment with Game Kastle policy
• Exemplifies Game Kastle’s core beliefs and mission
• Verifies all employee training is kept up to date as appropriate.
• Shows leadership qualities, while setting an example of Game Kastle’s core beliefs and mission
• Makes certain the store meets all corporate standards in terms of layout, safety, handling, and operation
• Practices all corporate initiatives in the store
• Provides feedback to upper management in order to improve the business
• Other tasks as assigned by upper management